Client Case Studies
Discover what we’ve done to help our customers
SAP is the world’s largest non-American software company by revenue and is the world’s leading enterprise resource planning software vendor.
Qualtrics is a Seattle-based software company and is the market leader in experience management solutions.
OSIsoft, LLC is a manufacturer of application software for real-time data management, called the PI System.
Unical is a health food product manufacturer based in Tokyo. They are known to produce a unique range of calcium supplements.
SAP Japan
(2011 to present)
Background
Since 2011, Keith Industries has organized and provided dynamic Business English training courses to all SAP Japan employees across the organization.
As SAP has transformed over the past 12 years, Keith Industries has effectively aligned and scaled our training with SAP’s business objectives as well as the current trends in the global market.
Objectives
To empower SAP Japan employees with the English competency, mindset and behavior of a global talent with the confidence and communication skills to drive SAP business.
Course Outline
Keith Industries has created specific courses to align with SAP Japan employees’ objectives. All of our training courses are built upon our Real Time Learning ™ methodology and a student focused simulation based training approach.
Group Lesson: SAP Japan English Challenge 3.0
Open to all SAP Japan employees
Online/Remote training via Zoom or MS Teams
24 weeks of training
One 1 hour lesson per week
Lessons are typically held between 9:00am and 20:00pm
Course Details
Great Discussions (B1, B2, C1)
Global Business in Action for Sales (B1, B2, C1)
Global Business in Action General (for Services, SIers, Support related roles) (B1, B2, C1)
Global Business Essentials (A2/B1)
Foundations (A1/A2)
Comments from SAP Students
-I am very satisfied with the Keith Industries method. I will spend more time in English lessons and self-study!
-My manager mentioned about my improvement of English! I want to recommend this training session to my colleagues.
-Practical training is very beneficial and it contributes to real business.
-Definitely practical training. In order to ask questions or give feedback to the speaker, I could listen to other participants’ talk more carefully and learned more from them..
-My instructor teaches not only grammatical things but the sense of English in the lesson. I think that is an important point if we want to become good communicators.
-Great discussion class brings me a lot of knowledge. It’s not only discussion method, but every theme of discussion is interesting.
-Through the lessons, I can not only train my English skills but also get to know new perspectives and opinions. That’s great!
-I have meetings with English speakers regularly, I can use the contents from the lessons in my daily job.
-My instructor corrects my mistakes and teaches me the right expression each time
-I think it is difficult for many Japanese to debate proactively. I got many tips for debate in this class.
-All of vocabulary and sentences are useful for my work situation.
-Especially, small talk is a good chance to think and talk about some topics.
-I improved my ability to facilitate the conference calls, and small talk before starting the agenda
-I learned many new idioms / key phrases I could use for my presentation at work
-I got a chance to spend more time learning and listening to English and I re-acknowledged the importance of basic grammar.
-My instructor also writes our mistakes so that we could review afterwards.
Qualtrics Japan
(2022)
Background
Qualtrics Japan’s business has been expanding rapidly and their employees need to communicate with global colleagues to drive business in Japan.
Objectives
To empower Qualtrics Japan employees with the English competency, mindset and behavior of a global talent with the confidence and communication skills to drive SAP business.
Course Outline
We utilized our core course curriculum for sales members and non-sales members.
The students’ English levels varied from A2 to B2 and we organized the groups according to their English level.
We customized the lesson content based on Qualtrics Japan’s specific requests.
Group Lesson
Open to specific employees chosen by management
Online/Remote training via Zoom
24 weeks of training
One 2 hour lesson per week
Lessons were held between
9:00am and 19:00pm
Course Details
Global Business in Action for Sales (B1, B2)
Global Business in Action General (B1, B2)
Foundations (A1/A2)
Comments from Qualtrics Students
-I the training has broadened the way I approach verbally, and express myself in conversations at work.
-I have improved my ability to facilitate a zoom meeting session and how to have a conversation.
-I learned the appropriate expressions for work situations.
-I believe I have improved, for example, in sharing work activity reports in English. I think it is an improvement to be able to explain my sales forecast and deal outlook in English.
-I found the discussions and our work specific reporting most beneficial.
OSIsoft
(2015 to 2019)
Background
OSIsoft Japan needed to provide support for their customers in Japan by leveraging support from their US colleagues. Their sales team and technical support team had to conduct regular communication with US colleagues using English.
Objectives
To empower OSIsoft Japan employees with the English competency, mindset and behavior of a global talent with the confidence and communication skills to drive SAP business.
Course Outline
We created unique courses for sales members and technical support members. The students’ English levels varied from A2 to B2 and we organized the content for their job role and English level.
Private and Group Lessons
Open to specific employees chosen by management
Online/Remote training via Zoom
4 years of training
One 1 hour lesson per week
Lessons were held between 9:00am and 19:00pm
Course Details
Global Business in Action (for Sales roles) (B1, B2)
Global Business in Action
General (for Technical Support roles) (B1, B2)
Foundations (for Sales and Technical support roles) (A2)
Comments from OSIsoft's Students
-The training was practical and helped with my real work situation.
-I could learn expressions for business and how to explain technical support.
-I improved my ability to facilitate a meeting and communicate with my colleagues.
-The long-term training allowed me to see my improvement and take on the next challenge in my daily work and my career.
-My instructor gave me feedback about grammar and taught me useful expressions.
Unical
(2016 - 2020)
Background
Unical produces a unique calcium supplement and needed to prepare to go to market globally.
Objectives
To empower OSIsoft Japan employees with the English competency, and ability to market and sell their products overseas, including negotiations, presentations and supply chain, delivery organization.
Course Outline
We created unique courses for Unical executives, sales, marketing and back office staff. The students’ English levels varied from A2 to B2 and we organized the content for their job role and English level.
Private and Group Lessons
Open to specific employees chosen by management
Online/Remote training via Zoom
3 years of training
One 1 hour lesson per week
Lessons were held between 9:00am and 19:00pm
Course Details
We created unique courses for Unical executives, sales, marketing and back office staff. The students’ English levels varied from A2 to B2 and we organized the content for their job role and English level.
- Meeting facilitation
- Email writing
- Introduce Unical products and unique process to make calcium
- Translate documents from Japanese to English: research findings,
- production descriptions
- Presentation skills
- Negotiations skills
- Arranging production schedules
- Arranging delivery schedules
Comments from Unical's Students
-William created specific training curriculum for our business
-My English was beginner level, but I could learn for work situations.
-I was able to negotiate with overseas buyers and present our products.
-We could create English content to sell our products overseas.